Case Elenia

Elenia Opened its Archives to the Customers

Elenia – electricity distribution and heating services

Elenia Group comprises the electricity distribution company Elenia Oy as the parent company and its wholly-owned heating company Elenia Lämpö Oy, services company Elenia Palvelut Oy as well as the finance company Elenia Finance Oyj. Elenia produces services in close cooperation with the local partners. The area of operation consists of 100 municipalities in the middle of Finland.

Leading the field in smart electricity networks

A society that increasingly relies on information technology cannot tolerate power cuts. The storms and sustained heavy snowfalls of recent years have challenged the reliability of power distribution systems, underlining the urgency of ongoing work to modernise the ageing power grid. As a forerunner in smart electricity networks, we have integrated power distribution and data systems into a comprehensive smart electricity distribution grid that provides and applies information in real time.

 Archives Opened to the Customers

Joisto (previously ddCOLD) has been used by the company since 2000. Almost 4 million invoices, contracts and other documents are archived every year. The archive has been integrated to the company's Customer information and Billing system via intranet using Joisto API. The customer service of Elenia uses Joisto as their daily working tool.

Elenia’s Extranet Service Elenia Aina is integrated to the archive through secure internet link. There are about 16500 customers registered in this service, the amount increasing all the time. These customers have extranet connection where they can browse their own invoices and contracts.

 Experiences from the System

 Joisto has proven to be an efficient and flexible system in the use of Elenia. It works reliably without large-scale surveillance and maintenance activities. We have resolved all our archiving needs with Joisto in co-operation with their experts.